1. Introduction

1.1. Halaboost.com owned by (Halaboost For gaming services LLC.), please read the following Payment Policy carefully. By using our services, you are accepting that you are aware and accepts all of the terms and policies of use and the content of this document. If you have any concerns or disagree with the proposed terms of use in any way, and hence do not want to accept our terms, you are welcome to contact us regarding the issue so that it may be discussed.

Be sure to read!

1.2. Regardless of the actual reading of the text, if you: 1.2.1 create an invoice for payment for the services of the Site, then, in any case, you are considered familiar with the text of this public offer; 1.2.2 paying the bill for services of the Site, you are considered familiar with the text of this public offer and fully and unconditionally accept its terms, and all your opposite statements will be considered null and void; 1.2.3 in fact, you do not create and/or pay any bill for the services of the Site, but you do any actions to fulfill the terms of service, you can be admitted as the customer (with the subsequent obligation on your behalf to pay for the services), and you will be bind by rights and obligations according to the text of this offer.

1.3. All risks and responsibilities for not reading this offer are solely yours. The Site Owners do not bear any responsibility for not familiarizing you with the text of this offer, which is freely available on the Website on the Internet at https://www.halaboost.com/terms-and-conditions/ https://www.halaboost.com/privacy-policy/ https://www.halaboost.com/payment-policy/ https://www.halaboost.com/refund-policy/

2.General

2.1. You shall be solely liable to make payments and applicable taxes, if any, in relation to and in connection with the usage of the Services (or any of them) through the Account, Halaboost.com shall have the absolute discretion to cancel any payment request made by you without assigning any reasons whatsoever.

2.2. Halaboost.com shall be entitled to vary or modify or remove the modes of payment available in Halaboost Portals at any time without prior notice to you.

2.3. for customer service inquiries or disputes, you may contact us by email at [email protected].

3.Data collected during the checkout process.

3.1. The data you enter on checkout is stored in our database. Currently, we store the following data: 3.1.1 Email, Nickname, Discord, any data you specify in the "Additional information” field. 3.1.2Transactional information based on your activities on the Site (such as information to what service you bought).

3.2.1. WE DO NOT have access to your payment details (credit card etc.), all transactions and payment details are securely handled by the payment gateway providers. For further information about their payment policies please visit the payment gates displayed in the footer of the website.

4. Refund Policy

Purchases Eligible for Refund: All products and services purchased directly from our company on our platform are eligible for a refund under the conditions stated below.

1. Non-Started Orders (Boosting & Coaching): For orders that have not yet started, you are eligible for a 70% refund of the original price within 48 hours from the purchase. 30% will be retained as Administration fee. Please note that this policy applies to situations where our company has not yet begun to process or fulfill your order. This doesn’t include cases where the User’s failed to provide the correct data for the Sellers to begin the order (E.G: Filling Credentials in a Piloted service). In this case the refund request won’t be processed.

2. Cancellation of Service (Boosting & Coaching): If you wish to cancel a service that is ongoing, please contact our customer service. The refund amount for such situations will be calculated on a pro-rata basis, and any work that has already been completed will not be refunded.

3. Refund methods: Refunds will take place on the Monday following the refund request. The refund will be processed on the original payment method used to pay for the service or on the User’s Website Wallet if previously agreed with the Platform. Please allow up to 7-14 business days for the refund to appear on your statement.

4. Requesting a Refund: To request a refund, please contact our customer support team within the specified period mentioned in each category of our refund policy by submitting a ticket on your dashboard account or contact us via Discord.

5. Abuse of Refund Policy: We reserve the right to refuse refunds to any customer who is found to be abusing our refund policy by making repeated refund requests in bad faith.

6. Payment Gateway Costs: Refunds may be subject to transaction costs charged by the payment gateway. These costs are outside of our control and will be deducted from the total refund amount after the Administration Fees listed in point 1. Please note, these charges are the responsibility of the user requesting the refund and are non-negotiable.

7. Case-by-Case Basis: For situations not explicitly covered in this refund policy, we reserve the right to make decisions on a case-by-case basis. Each of these decisions will take into account the unique circumstances of the situation and aim to be fair to both parties. Please contact our customer service to discuss such matters. The Administration Fee and Payment Gateway Costs listed in point 1 and 6 will still be in place.

8. Chargebacks and Payment Issues: As a customer, you acknowledge and agree that if a chargeback is initiated for a service that has already been completed, or if payment processing fails due to system errors (either on our platform or payment partners), the outstanding amount will be referred to a debt collection agency. You also agree to bear any additional costs associated with the collection process, including agency fees and other incidental costs that may arise due to the chargeback.

9. Changes to Our Refund Policy: We may periodically update this policy. We encourage you to review this policy whenever you make a purchase to stay informed about our refund practices.

5. Claims and Charge backs.

We are committed to providing high-quality services and customer satisfaction. However, any abuse of the chargeback process will not be tolerated. Please read the following carefully:

5.1 Refund Requests First: Before initiating any chargeback through your payment provider, you must first submit a refund request directly to us. Failing to do so may result in your claim being voided.

5.2 Unauthorized Chargebacks: Any chargeback submitted without first contacting us for a refund will be considered an abuse of the system and will lead to the immediate suspension of your account and future access to our services.

5.3 Investigation of Claims: All claims regarding payments or services will be thoroughly investigated. If a chargeback is initiated under false pretenses, we reserve the right to pursue legal action and report the incident to relevant authorities.

5.4 Final Decision: Our decision on refunds and claims is final and will be based on a fair review of the situation.